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These Terms and Conditions ("Terms") govern your use of the Dazzler Cleaning website (hereinafter referred to as "the Website") and the provision of cleaning services by Dazzler Cleaning (hereinafter referred to as "the Company"). By accessing and using the Website, or by accepting an estimate from the Company, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the Website or engage our services.
The Website, operated by Dazzler Cleaning, provides users with the following services:
2.1. The Company provides interior and exterior cleaning services which may include interior and exterior window cleaning, pressure washing, soft washing, roof cleaning, gutter cleaning, builders cleans and related services, as specified in your individual estimate.
3.1. "Estimate" means any pricing document issued by the Company, however titled, including any document described as a quote, quotation, proposal or price. All such documents are estimates and are subject to revision in accordance with these Terms unless the document is expressly marked as a fixed price quotation.
3.2. "Works" means the cleaning services described in your estimate.
3.3. "Site" means the property or premises at which the Works are to be carried out.
4.1. Your use of the Website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Website, you agree to our Privacy Policy.
5.1. When you submit personal details through our online forms, you agree to provide accurate, complete, and up-to-date information.
5.2. Dazzler Cleaning will use the personal information you provide for the purpose of processing your request for an estimate and scheduling cleaning appointments. Your information will be handled in accordance with our Privacy Policy.
5.3. By submitting your information, you consent to Dazzler Cleaning contacting you via the contact details you provide, including email, phone, or SMS, to discuss your estimate or appointment.
6.1. All prices provided are valid for 7 days from the date stated on the estimate unless otherwise specified in writing.
6.2. Where you are unsure about any of the information supplied in this estimate, please contact us to discuss further as the Company will work with you to explain any element you are unsure of.
6.3. If you require a reasonable breakdown of your estimate please contact the Company and we will try where possible to clarify the costs provided.
6.4. All prices are estimates based on the areas, surfaces, quantities and conditions observed or described at the time the estimate was prepared. Where conditions at the Site differ materially from those on which the estimate was based, the Company reserves the right to revise the price before commencing or continuing work. Works will not proceed at a revised price without your agreement.
6.5. An estimate covers only the items expressly listed within it. Any additional work requested on Site will be priced separately and charged in addition.
6.6. Estimates prepared from photographs, video, satellite imagery, floor plans, or customer description without a physical Site inspection are indicative only and remain subject to confirmation on arrival.
6.7. Where an estimate is prepared following a Site inspection, it reflects the condition of the Site at the date of that inspection. Conditions may change between inspection and attendance, including through weather, further construction activity, occupation, or the accumulation of soiling. Clause 8 applies where conditions have changed.
6.8. Acceptance of an estimate, whether in writing, verbally, electronically, or by permitting Works to commence, constitutes acceptance of these Terms.
6.9. Estimates are provided on the basis that the Works are carried out in a single continuous visit unless otherwise stated. Where Works are required to be split across multiple visits for reasons within your control, additional mobilisation charges may apply.
7.1. Unless expressly specified in writing within your estimate, the following are not included in the price:
7.2. Where any of the above is identified on Site and you wish it to be addressed, it will be priced separately and is subject to a separate agreement. The Company does not warrant that any such material can be removed.
7.3. The Company reserves the right to decline any request to remove material where, in its reasonable opinion, removal would risk damage to the underlying surface.
7.4. Where the Company agrees to attempt removal of any excluded material, that work is carried out on a reasonable endeavours basis and is charged for the time and materials expended whether or not removal is successful.
8.1. Estimates are prepared on the basis of an expected scope, level of soiling, and time on Site. Where on arrival, or at any point during the Works, the Company forms the reasonable view that the Works will take materially longer than estimated, or that the condition of the Site materially differs from that on which the estimate was based, the Company will pause the Works and contact you before proceeding further.
8.2. In those circumstances the Company will advise you of the revised time and cost required to complete the Works. You may then elect to:
8.3. The Works will not continue at a revised price without your approval. Where you cannot be contacted, the Company may complete such part of the Works as can be completed within the original estimate and will contact you to discuss the balance.
8.4. This clause applies with particular relevance to builders cleans, post construction cleaning, and vacant property cleaning, where conditions frequently change between the date of estimate and the date of attendance due to ongoing trade activity, further soiling, incomplete works by other trades, or delayed handover.
8.5. Where trades other than the Company are still working at the Site, or where the Site is not ready for cleaning on arrival, the Company may decline to commence, may reschedule, and may charge a failed attendance fee. Where the Company is required to clean areas more than once due to re-soiling by other trades, the additional cleaning is chargeable.
8.6. Time based charges applied under this clause will be at the Company's standard hourly rate, advised to you at the time.
9.1. Window cleaning is a core service of the Company. Unless your estimate states otherwise, window cleaning includes cleaning of interior and exterior glass, frames and sills where these are safely accessible.
9.2. Access to interior windows. You are responsible for ensuring that interior windows are accessible on arrival. This includes moving furniture, blinds, curtains, plants, ornaments, electrical items, desks, beds, shelving and any other obstruction away from the window. Where the Company is required to move items to gain access, additional time may be charged and the Company accepts no liability for damage to items so moved or for items subsequently not returned to their exact prior position.
9.3. Where interior windows cannot be accessed on arrival, those windows will be omitted from the Works. No refund or credit is provided for windows that could not be accessed due to a matter within your control, and a return visit to complete them will be charged as a separate attendance.
9.4. Interior contents. You are responsible for removing or protecting valuable, fragile, sentimental or sensitive items from the vicinity of windows prior to attendance. The Company takes reasonable care within occupied premises but accepts no liability for damage to items left in the work area.
9.5. Water and residue. Window cleaning involves the use of water. Reasonable precautions are taken to protect flooring, sills and furnishings, but you acknowledge that some water contact is unavoidable. The Company accepts no liability for damage to flooring, carpet, timber, plasterboard, paintwork, sills or furnishings arising from pre-existing defects including failed seals, perished putty, rotted timber, cracked glazing beads, deteriorated sealant, or inadequate drainage.
9.6. Condition of glass and frames. Window cleaning does not include and the Company does not warrant the removal of: scratches; mineral or hard water bonding; silicone, paint or render residue; adhesive or tape residue; window film or tint damage; oxidation of frames; corrosion; internal condensation or staining caused by failed double glazing seals; or staining that has etched into the surface of the glass.
9.7. Glass affected by failed double glazing or thermal seal failure may retain internal moisture, fogging or mineral staining. This cannot be resolved by cleaning and is not a defect in the Works.
9.8. Pre-existing glass damage. Cleaning may reveal existing scratches, chips, cracks, distortion or defects in glass that were obscured by dirt prior to the Works. The revealing of such conditions does not constitute damage caused by the Company. You are encouraged to inspect glass with the Company at the conclusion of the Works.
9.9. Glass identified as cracked, chipped, loose, or otherwise compromised will not be cleaned. The Company reserves the right to omit any pane it considers unsafe to clean and will notify you.
9.10. Screens, tracks and hardware. Cleaning of flyscreens, security screens, window tracks, runners, hinges, locks and hardware is not included unless expressly itemised. Removal and refitting of screens, where undertaken, is carried out with reasonable care but the Company accepts no liability for the failure of aged, brittle or poorly fitted screens or their fixings.
9.11. Height and access. Windows that cannot be reached safely from the ground, from a ladder positioned on stable level ground, or by water fed pole, are not included unless access equipment is itemised in your estimate. The Company reserves the right to omit any window it cannot access safely and will notify you.
9.12. Weather. External window cleaning may be affected by weather. Cleaning in rain, high wind, extreme heat or direct strong sunlight may compromise the finish, and the Company may reschedule external glass on this basis. Rain following cleaning may cause spotting from run off from surrounding surfaces such as frames, sills, awnings and render. This is not a defect in the Works.
9.13. Occupied premises. Where interior windows are cleaned in an occupied residential property, you are responsible for securing pets and managing the movement of children and other occupants around wet floors, equipment and ladders for the duration of the Works.
9.14. Newly installed glazing may carry manufacturing residue, protective film adhesive, or fabricating debris. Cleaning of new glazing is undertaken at your risk, as fabricating debris can cause scratching during normal cleaning through no fault of the cleaner. This applies particularly to builders cleans and new construction.
10.1. Estimates assume safe, unobstructed access to all areas to be cleaned, including access to a working water supply and power outlet within 30 metres of the work area where required. Where these are not available, or where additional access equipment, water transport or restricted access measures are necessary, additional charges may apply and will be advised before Works commence.
10.2. You are responsible for closing and securing all windows, doors, skylights, vents, hatches and other openings prior to exterior Works commencing. The Company accepts no liability for water ingress, damage or loss arising from openings left unsecured.
10.3. You are responsible for relocating vehicles, furniture, planters, ornaments, pets, children's equipment and any other movable items from the work area prior to our arrival. Where the Company is required to move such items, additional time may be charged and the Company accepts no liability for damage to items so moved.
10.4. You are responsible for disconnecting, covering or protecting any electrical fittings, outdoor power points, security equipment, sensors, cameras, lighting, air conditioning units, solar equipment or similar installations located in or adjacent to the work area, or for advising the Company of their presence in advance.
10.5. You warrant that you are the owner of the property or are otherwise authorised to instruct Works to be carried out at the Site. Where the property is tenanted, strata titled, or subject to body corporate or owners corporation control, you warrant that all necessary permissions have been obtained.
10.6. Where Works require access over or onto neighbouring land, you are responsible for obtaining the consent of the relevant party. The Company will not enter neighbouring property without evidence of such consent.
10.7. You are responsible for advising the Company in advance of any known hazards at the Site, including but not limited to asbestos containing materials, lead paint, unstable structures, unmarked services, aggressive animals, or persons with health sensitivities. The Company accepts no liability for loss arising from hazards not disclosed.
10.8. Where the Company is provided with keys, codes, fobs or alarm details for access, reasonable care will be taken. You are responsible for ensuring the Company is given correct and current access information and for advising of any alarm or monitoring arrangements. The Company accepts no liability for costs arising from false alarm activation where it was not correctly briefed.
11.1. Cleaning results are dependent on the age, type, material, porosity and existing condition of the surfaces treated. The Company does not warrant the complete removal of staining, discolouration, weathering or contamination.
11.2. The Company does not warrant the removal of permanent staining, oxidation, etching, delamination, paint failure, mineral deposits, or any damage or degradation present prior to the commencement of Works.
11.3. Soft washing and roof treatments act progressively and continue to work over a period of days to weeks following application. Results should not be assessed on the day of treatment. The Company does not accept complaints regarding the efficacy of soft wash treatments made within 14 days of application.
11.4. Cleaning may reveal pre-existing defects, damage, wear, staining or previous repairs that were obscured by dirt, growth or contamination prior to Works. The revealing of such conditions does not constitute damage caused by the Company.
11.5. Cleaning of one area or elevation may result in a visible difference in appearance compared to adjacent uncleaned areas. This is a normal consequence of cleaning and is not a defect.
11.6. Surfaces begin to re-soil from the moment cleaning is completed. The Company gives no warranty as to how long a cleaned surface will remain clean, which depends on environmental factors outside its control.
12.1. The Company accepts no liability for damage arising from or contributed to by pre-existing defects, including but not limited to: cracked, loose, brittle or displaced tiles; deteriorated mortar or pointing; failed or perished sealant; failed window or door seals; perished putty or glazing beads; rotted, soft or termite affected timber; loose, corroded or displaced flashing; rusted or corroded metalwork; poorly fitted, unsecured or aged fixtures and fittings; blocked, damaged, sagging or inadequately fixed guttering and downpipes; failed waterproofing membranes; unstable renders or coatings; loose or cracked glazing; or previous substandard workmanship by any party.
12.2. Where the Company identifies a pre-existing defect that presents a risk to the Works, to the property or to any person, you will be notified and Works may be paused, modified, or excluded from the affected area at the Company's discretion. Where Works are excluded on this basis, a proportionate adjustment to the price will be made for the work not performed.
12.3. Any claim for damage alleged to have been caused by the Company must be notified to the Company in writing within 7 days of completion of the Works, with photographic evidence where available, to allow the Company a reasonable opportunity to inspect. Claims notified outside this period may be more difficult to assess where the delay has affected the Company's ability to determine the cause.
12.4. Where the Company accepts responsibility for damage, its liability is limited to the reasonable cost of repair or replacement of the affected item, and the Company must be given a reasonable opportunity to arrange or carry out that repair before you incur any third party cost.
12.5. The Company accepts no liability for damage to plants, lawns, garden beds or landscaping. Reasonable precautions are taken, including pre-wetting and rinsing of vegetation where practical, but sensitive planting should be identified and protected by you in advance.
13.1. All roof Works are subject to a safety assessment carried out on arrival. The Company reserves the right to decline, postpone or cease Works where the roof structure, pitch, surface condition, weather or access is deemed unsafe in the Company's opinion. Where Works are declined on safety grounds prior to commencement, no cancellation fee will apply.
13.2. Roof cleaning is a cleaning service and is not a repair, inspection, maintenance or certification service. Nothing performed by the Company constitutes a report on the condition or integrity of the roof.
13.3. The Company does not guarantee a roof against leaks and accepts no liability for water ingress through pre-existing defects in the roof covering, ridge capping, flashing, valleys, penetrations, sarking or underlay.
13.4. Where a roof is found on arrival to be brittle, corroded, structurally compromised, or otherwise unsuitable for foot traffic or treatment, the Company may decline to proceed. Fragile roof materials, including but not limited to aged terracotta, cement tile, fibre cement, polycarbonate and skylight glazing, are walked on at the Company's discretion and only where safe to do so.
13.5. Roof treatments may cause temporary discolouration, lightening or streaking of adjacent surfaces including paintwork, render, decking, driveways and metalwork. Reasonable precautions are taken but the Company accepts no liability where such effects arise despite those precautions.
13.6. Where a property collects rainwater for drinking or domestic use, you must advise the Company in advance and are responsible for disconnecting the downpipe from the tank prior to Works and for managing the first flush after treatment.
14.1. Pressure washing is inherently capable of causing damage to unsound, aged, soft or poorly installed surfaces. The Company will select a method and pressure it considers appropriate to the surface, but you acknowledge that some surfaces may not withstand cleaning.
14.2. The Company accepts no liability for the loosening, dislodgement or removal of loose sand, jointing material, pointing, render, paint, coatings or sealant where those materials were already failing or inadequately bonded prior to Works.
14.3. Cleaning of decking, timber, painted surfaces, soft render, sandstone, limestone, aggregate and similar sensitive substrates is carried out at your risk where you have instructed the Company to proceed after being advised of that risk.
14.4. Where surface sealing, re-sanding or re-coating is required following cleaning, this is not included unless expressly itemised in your estimate.
14.5. The Company uses commercially available cleaning agents in accordance with manufacturer instructions. Where you request the use of a particular product or method against the Company's advice, the Company accepts no liability for the outcome.
14.6. Water usage is the responsibility of the property owner unless otherwise agreed. Where water restrictions apply, you are responsible for advising the Company and for obtaining any exemption required.
14.7. Pressure washing generates run off. You are responsible for advising the Company of any drainage, pool, pond, water feature, or environmental sensitivity at the Site. The Company will take reasonable steps to manage run off but accepts no liability for consequences arising from undisclosed conditions.
15.1. Our booking system allows you to request an estimate and schedule cleaning appointments. Please note that submitting a request does not guarantee an appointment. Dazzler Cleaning will confirm the appointment based on availability and scheduling.
15.2. You are responsible for providing accurate and complete information during the booking process.
15.3. Dazzler Cleaning reserves the right to refuse or cancel any appointment for any reason, including, but not limited to, unavailability, pricing errors, or scheduling conflicts. We will make reasonable efforts to notify you in case of such cancellations.
15.4. Where you are not present at the Site at the agreed time and the Company is unable to gain access, a failed attendance fee may be charged to cover travel and lost time.
16.1. Works are weather dependent. The Company reserves the right to reschedule Works at short notice where conditions are unsafe, where equipment cannot be operated safely, or where weather would compromise the quality or durability of the result.
16.2. The Company accepts no liability for consequential loss, cost or inconvenience arising from rescheduling due to weather, equipment failure, illness, traffic, or other circumstances beyond its reasonable control.
16.3. Appointment times are estimates. Where the Company is delayed, reasonable efforts will be made to notify you.
16.4. Rainfall following soft washing or roof treatment does not necessarily affect the result. The Company will advise where re-treatment is warranted.
17.1. Payment for services will be discussed and agreed upon directly with Dazzler Cleaning during the appointment confirmation process. Details regarding payment methods and terms will be communicated to you at that time.
17.2. Unless otherwise agreed in writing, payment is due on completion of Works.
17.3. A deposit may be required for larger Works or where materials must be procured in advance. Deposits are applied against the final invoice.
17.4. Where an invoice remains unpaid beyond the agreed term, the Company reserves the right to charge interest and reasonable recovery costs, and to suspend the provision of further services.
17.5. Withholding of payment on the basis of a disputed element of the Works is not accepted where the balance of the Works has been completed satisfactorily. The undisputed portion remains payable.
18.1. If you need to cancel or reschedule your cleaning appointment, please contact Dazzler Cleaning at least 48 hours in advance.
18.2. Where a booking is cancelled with less than 48 hours notice, or where the Company attends and is unable to commence Works due to a matter within your control, a cancellation or failed attendance fee may be charged.
18.3. Where Works have commenced and are subsequently cancelled by you, you remain liable for the value of Works performed to that point together with any costs reasonably incurred.
19.1. The Company's personnel are entitled to a safe working environment. The Company reserves the right to cease Works and leave the Site where its personnel are subjected to abuse, threats, intimidation, harassment, or unsafe conditions, and to charge for Works performed to that point.
19.2. You are responsible for keeping children, pets and other persons clear of the work area, equipment, hoses, ladders and cleaning agents for the duration of the Works.
19.3. Wet surfaces present a slip hazard during and after cleaning, both inside and outside the property. You are responsible for managing access to those areas until they are dry.
19.4. The Company may photograph the Site before, during and after Works for the purposes of quality control, records and evidence of condition. Photographs will not be used for marketing without your consent.
20.1. All content and materials on the Website are protected by intellectual property rights owned by Dazzler Cleaning. You may not use, reproduce, or distribute any content from the Website without our written permission.
21.1. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy conferred on you by the Australian Consumer Law or any other applicable law which cannot lawfully be excluded, restricted or modified.
21.2. Subject to clause 21.1, and to the extent permitted by law, Dazzler Cleaning will not be liable for any indirect, incidental, special or consequential damages arising from the use of the Website or the services offered.
21.3. Subject to clause 21.1, and to the extent permitted by law, the Company's total liability arising out of or in connection with the provision of services is limited, at the Company's option, to re-supplying the services or paying the cost of having the services re-supplied.
21.4. Dazzler Cleaning shall not be responsible for any damage to your property caused by you or third parties.
21.5. The Company is not liable for loss or damage arising from circumstances beyond its reasonable control, including severe weather, natural disaster, fire, flood, utility failure, industrial action, pandemic, or restrictions imposed by any authority.
22.1. The Company maintains public liability insurance. Details are available on request.
22.2. The Company's insurance does not extend to pre-existing defects, wear and tear, or matters excluded under these Terms.
23.1. Where you are dissatisfied with any aspect of the Works, you should notify the Company in writing within 7 days of completion, describing the issue and providing photographs where available.
23.2. The Company will be given a reasonable opportunity to inspect and, where appropriate, to rectify the issue before you engage any third party. Costs incurred with a third party without first affording the Company that opportunity may not be recoverable.
23.3. Nothing in this clause limits your rights under the Australian Consumer Law.
24.1. Dazzler Cleaning reserves the right to terminate or suspend your access to the Website at our discretion, without notice.
24.2. The Company may decline or cease to provide services to any person at its discretion.
25.1. We may update these Terms from time to time. The latest version will be posted on the Website, and your continued use of the Website after any changes constitute your acceptance of the updated terms.
25.2. The version of these Terms in force at the date of your estimate applies to that estimate.
26.1. Where any provision of these Terms is found to be unenforceable, that provision is severed to the extent of the unenforceability and the remaining provisions continue in full force.
27.1. These Terms are governed by the laws of the state of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in New South Wales.
28.1. If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@dazzlercleaning.com.
By using the Website or accepting an estimate, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Last Updated: 23/07/2026